While we at RMC strive to add to your cycling experience by selling great quality gear at exceptional prices, we understand that not everything works out the way we hope, and the need to return items is a reality. We hope that this return policy can be an added value to you while considering choosing us as an online shopping partner.
If for whatever reason you receive your purchase and change your mind, please return it back to us within 14 days of receipt and once received by our Customer Service Team, we will issue a refund back to your original form of payment.
All items must be received in the exact same condition they were sent out in, with all original packaging and paperwork. We cannot issue refunds for products that are missing parts or have been used. Outside of the 14 day return policy window, all return requests will be handled on a case by case basis and may be subject to a 10% restocking fee.
If what you receive does not match the description in the listing, please contact us right away to let us know of our error. We will handle your case with priority and diligence, desiring only to get you what you originally ordered and aid you in getting the incorrect item sent back to us.
Thank you for considering Rocky Mountain Cyclery your Bike Shop of choice!